Refund policy

Return policy

If you change your mind about your order, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Once the return is approved you will have a further 14 days to return the items to us.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the associated order number or proof of purchase.

To start a return, you can contact us at refunds@pourawayfluidarts.com.

If your return is accepted, please ship the items back to us within 14 days of approval.  Items sent back to us without first requesting a return will not be accepted.  There is a return address on the package, the website and we can provide this via email.  Note that for returns for change of mind you will need to cover the return shipping costs. You should use a tracked service to ensure your return is traceable and delivered back to us.

International customers – In addition to the above please note that you may need to use an international courier in order to comply with customs regulations and ensure the package reaches us.  Again, for returns for change of mind this would be your responsibility as the person shipping the items.

Please also note that postage and tariff (import tax) charges cannot be refunded.

You can always contact us for any return question at refunds@pourawayfluidarts.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Please include photos of any damage.

Returns for incorrect address
If your package is undeliverable due to the address on the order being incorrect, then it is your responsibility to attempt to recover your order from the post office before it is returned to us.  Please note that the address you enter at checkout is the address that will appear on your package label automatically – please check the address in your confirmation email at the time of ordering. 

If your order is returned to us and received in good condition you can contact us at info@pourawayfluidarts.com to request it be reshipped.  Please note that you will have to pay for the reshipping charges in full and these may be more than the discounted rate you paid when you ordered.  US customers will also have to repay the tariff (import tax) amount.

Exceptions / non-returnable items
Certain types of items cannot be returned, like personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or electronic downloads where the files have been downloaded.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at refunds@pourawayfluidarts.com.

 

Last revised 5^th September 2025

 

Pour Away Fluid Arts is a trading name for Conicality Ltd, Registered in Scotland, Company number SC775618, 13 Carn Mor, Culbokie, Dingwall, IV7 8NA. VAT number 444446490.